Service & Maintenance

Commercial Security

Metroline Security offer cost-effective and responsive maintenance contracts to cover fire alarms, emergency lighting, intruder alarms, CCTV, access control and door entry systems. Our standard annual contracts include pre-planned preventative maintenance visits and the total peace of mind of having a 24/7 engineer call-out service.

Fire alarm and security maintenance

What are the benefits of an agreed maintenance contract?

  • Peace of mind
  • Maximise system longevity
  • Reduce costs
  • Reduce false alarms
  • Reduce insurance premium and ensure insurance cover
  • Compliance

Why Metroline Security?

  • Established local business with an unrivalled track record
  • Extremely competitive prices
  • Full security screening of all staff
  • 24/7 engineer call-out service
  • Focused on providing unrivalled support and service to local businesses

Routine inspection

Inspections to your systems will be carried out monthly, quarterly, bi-annually or annually depending on the system in question and whether it is monitored.

For example, fire alarm systems are inspected inspected to BS5839 Part 1 2002 and our engineers carry out all tests and inspections required to confirm the correct operation of the system as well as checking for changes in the building use or structural changes that may affect the design or effectiveness of the alarm system.

With regard to intruder alarms, inspections are typically carried out six-monthly with the intruder alarm inspected to EN5031 requirements and APCO alarms policy. Again, our engineers carry out all tests and inspections required to confirm the correct operation of the system as well as checking for changes in the building use or structural changes that may affect the design or effectiveness of the alarm system.


Emergency work

We will offer a 24 hour a day, 7 day a week emergency call out service with a call out number provided. To reduce your call out charges, where possible minor problems will be resolved over the phone at no cost. If an unscheduled visit is required our engineers will attend at an agreed time.


Expansion work

As part of your maintenance contract, we offer discounted rates for any additional works which are required (such as improvements or updates to the equipment to minimise unwanted and false alarms). All work is completed to our installation department procedures and system records are updated to suit.


Verification

Where confirmation of a systems integrity or suitability for purpose is required we can carry out complete verification inspections to BS5839 Part 1 2002 and BAFE SP203. This process assesses the design, installation and maintenance or a system and will identify any shortfall in the system integrity or provide full certification of the system where all aspects are satisfactory. This service is generally used to upgrade systems for BAFE SP203 maintenance schemes or to assess systems for change of building use.


BAFE maintenance

For new and verified systems we can offer BAFE SP203 fire alarm maintenance. This provides ongoing product certification for your system and provides full compliance with the Regulatory Reform Order (Fire Safety) by demonstrating competence through using third party accredited contractors.

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