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03/01/2014  Happy New Year!
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Metroline News

Our Capabilities

January 24, 2014

As Kent’s leading fire and security specialist, Metroline Security support thousands of customers throughout South-East England.

Property Protection for Homes and Businesses

Our maintenance services for homeowners and commercial premises cover domestic burglar alarms and commercial intruder alarms, fire alarm systems, access control and door entry systems, fire extinguishers, CCTV (both IP cameras and analogue CCTV systems), emergency lighting, nursecall systems, gas suppression, Ansul fire suppression, fire doors and electrical works.  We can even carry out fire risk assessments and, as you would expect, can ensure that your fire and security systems are monitored around the clock.

Our Accreditations

As you would expect from a leading installer, Metroline Security have a raft of accreditations which demonstrate our commitment to providing the highest levels of service at competitive rates.

Our security installations – specifically intruder alarms, access control and CCTV – are accredited by the SSAIB (the Security Systems and Alarms Inspection Board) whilst we are accredited to BAFE (British Approvals for Fire Equipment) and the FIA for our fire alarms.

Electrical work complies with NICEIC to whom we are accredited, whilst other membership and certification bodies include Safecontractor and CHAS (health and safety bodies), Constructionline, STEM (environmental compliance), and the ICO (data protection).  We also hold a number of preferred installer statuses with manufacturers of various fire alarm systems, intruder alarms, CCTV and access control systems.

Covering Kent, Sussex, Essex and London

In terms of the towns and areas we cover, these include Ashford, Folkestone, Maidstone, Dover, Canterbury, Ramsgate, Thanet, Sevenoaks, West Malling, Tonbridge, Medway, Dartford, London, Eastbourne, Brighton, Sussex, Essex, Hertfordshire and Northampton!

Metroline – There when you need us most

With responsive 24 hour call outs and exceptionally reasonable hourly rates, it is little wonder that Metroline Security are the preferred choice for so many leading organisations, councils, schools, and householders.

Contact Us Now

If you are interested in finding out more about how Metroline Security can support you, contact us today on 01303 220330, fill in the contact form on this website, or email us directly via

Happy New Year!

January 3, 2014

The team at Metroline Security would like to wish you all a Happy New Year!

2013 was a fantastic year for us with a number of large fire and security installations carried out for the likes of Birchington Primary School, Folkestone Academy, SBE Ashford, Marsh Academy, and Gomez in Canterbury.

In terms of our fire alarm works in Kent, over the Summer holidays alone, we installed over 1,000 smoke and heat detectors.

We completed a number of large Kent CCTV projects for both existing and new clients – these included pure IP CCTV, hybrid systems combining digital and analogue cameras, and traditional DVR-based solutions.

As well as the ongoing maintenance and servicing to our thousands of valued customers, we installed a number of large access control projects based on the likes of Paxton and BPT.  These included significant projects for Swale Borough Council, as well as projects in Canterbury, Folkestone and Maidstone.

2014 promises to be another great year – we are already on the lookout for excellent engineers to enable the continued growth of Metroline Security.

On behalf of the entire team at Metroline, a Happy New Year to you all and, to our customers, a sincere thank you for your continued loyalty and support.

Smoke Alarm Advice

July 10, 2013

Do you have smoke alarms in your home? If not, why not? Smoke alarms save lives…

Nearly two-thirds of domestic fire fatalities occurred in homes without a working smoke alarm. If a fire starts in a house, the spread of smoke is rapid and appropriate smoke alarms provide an early warning – giving you more time to get out.

For homeowners looking to protect their homes against the risk of fire, the following should be considered:

  • Smoke alarms should ideally be installed in all bedrooms, in hallways and on each floor of the building. Smoke alarms should be linked throughout the home so that when one is activated, they all sound.
  • Ionization smoke detectors are more responsive to flaming fires, with photoelectric detectors more responsive to smoldering fires. Installing both types of alarms gives homes optimum fire protection.
  • When fitting smoke alarms, ensure you follow the manufacturer’s instructions and mount the detectors on the ceiling.
  • Check your batteries and replace them periodically. If an alarm does making the chirping sound which indicates a low battery, replace it immediately.
  • All smoke alarms should be replaced after 10 years, or sooner if they do not work properly
  • Ensure that only qualified electricians or fire alarm specialists install fire alarms that are hard-wired with a battery backup.
  • Where a detector is activated by cooking fumes or steam, a “hush” button can be used to temporarily silence an alarm.
  • There are smoke alarms suitable for those with hearing difficulties – these can use strobe lighting and vibration devices.

For expert advice, contact Metroline Security on 01303 220330 to arrange for an obligation-free home survey.

Kent Fire & Rescue Response

March 6, 2013

Kent Fire and Rescue Service won’t respond to automatic fire alarms from April 2013

There is only five weeks to go until Kent Fire and Rescue Service (KFRS) completes the full implementation of changes to its policy for attending calls automatic fire alarms (AFAs) sounding.

From 2 April 2013, premises in Kent or Medway reporting an AFA sounding will be required to confirm to 999 staff that there is a fire, or signs of fire, before any firefighting response is sent.

This policy will apply during the day and at night, and whether a call is received directly from the affected building, through a call handling organisation or some other method. This is an extension of the policy KFRS introduced in April 2012, which affected daytime calls.

All premises with AFA systems will need to ensure their fire risk assessment reflects the change to the policy, that procedures are in place to confirm a fire and that all staff and occupants affected by the changes are aware of what to do when the alarm sounds.

Premises need to consider the following:
Make sure you have arrangements in place so that if your alarm does go off everyone in the building knows what to do. This includes how you will check to see if there is a fire or signs of fire and who will call the fire service. These arrangements must work 24 hours a day.
Have you amended your fire risk assessment to take account of the changes?
Is your alarm system properly designed, installed, maintained and tested?
Do you investigate the cause of false alarms and take action to make sure they are not repeated?
For callers from sheltered accommodation KFRS will be asking for confirmation if the call is a known false alarm, if they are unable to do this then we will send an emergency response.

For further information and to find your local fire safety office visit or telephone 01622 692 121.

What have we been up to?

March 6, 2013

The snow and ice seem a distant memory and Easter is just around the corner! The last couple of months have been typically busy for the Metroline Security team, with a number of interesting projects being completed in addition to our more regular services:

Fire Alarms
An existing client of ours in Canterbury had 2 fire alarm panels replaced with a 4 loop and a single-loop Advanced fire alarm panel. The flexible programming of the Advanced panels allowed us to sub-divide the buildings to give them staged evacuation over a huge site which means that in the event of a fire alarm their Canterbury-based production facility need not suffer with unnecessary downtime. We have also been engaged to update the fire detection systems over a number of buildings in an East Kent secondary school, whilst a college campus in Dover had additional works undertaken with their wireless EMS fire alarm system.

Gas Suppression
Ashford Borough Council went through a tender process for the installation of a Gas Suppression system to their IT server room. We were pleased to be awarded the contract for the works, based on IG541 cylinders, which (as you would hopefully expect from Metroline Security!) were completed on time and on budget.

Fire Extinguishers
We are increasingly asked to look after the annual servicing of fire extinguishers by our clients. As a result, we now look after dozens of sites throughout Kent and Sussex and we have recently added more premises in Folkestone, Hythe, Broadstairs, Ashford and Hastings into the mix!

Fire Doors
A relatively new area for Metroline Security is the supply and installation of fire doors. Aside from smaller ad hoc projects, a secondary school in Shepway has contracted Metroline to replace dozens of fire doors with FD30-rated replacements.

Burglar Alarms
A number of home burglar alarms and commercial intruder alarms have been installed. As we maintain thousands residential and commercial systems, we are always busy servicing and carrying out smaller works!

Fire Risk Assessments
Fire Risk Assessments have been carried out for new clients including HV Wooding of Hythe, a couple of doctor’s surgeries and blocks of flats.

CCTV installations tend to vary in terms of specification depending on budgets. For example, we have installed a number of Dedicated Micros DVRs for our larger clients where enterprise-level security, reliability and scalability is required. However, we also install smaller and more cost-effective CCTV solutions for those requiring single-site coverage (whether this is IP-based CCTV or analogue).

Access Control
We have installed a number of door entry and access control systems. One of these installations (in Dartford, Kent) incorporated Paxton’s Net2 access control system with Paxton Net2 entry door entry stations. The Paxton system provides an integrated door entry and access control solution in a simple and scalable manner. For those wanting the reliability and other benefits of Paxton Net2, Net2 Entry is the perfect door entry solution to complement this.

New Additions at Metroline

March 6, 2013

To keep up with the incredibly busy start to 2013, Metroline Security have recruited a number of experienced alarm engineers to complement our existing installation and maintenance team.

As part of our commitment to providing the very best levels of expertise and customer service, our aim is to recruit specialists with a proven track-record with fire alarms, burglar alarms, CCTV and access control. Being a Kent-based security company which prides itself on our responsiveness, all our engineers are either Kentish Men or Men of Kent (from Maidstone, Ashford and Medway)!

Following on from John Hawkes who joined just before Christmas, we have more recently recruited Tomasz and Steve. We haven’t stopped there though and on April 1st another engineer will be starting, although with it being April Fool’s Day we hope that his induction will be no laughing matter!

As always, we welcome applications from experienced fire and security engineers so if you are interested in working for Metroline Security (or know someone who is) then please call us on 01303 220330 or email your CV to

Fire Warning for Businesses

January 21, 2013

Fire safety warning to small businesses after newsagent fined

Small businesses have been warned not to ignore fire safety after the owner of a Greater Manchester newsagent was convicted for fire safety offences.

Yakup Patel failed to carry out a fire risk assessment, provide a fire alarm or a means of escape from fire.

Bury and Rochdale Magistrates’ Court heard on 10 January that Mr Patel, who runs Hayhurst News in Bury, Lancashire, had not provided a fire alarm inside the shop or on the first or second floors of the three-storey building that were used as an office/store room and flat respectively.

The court was told that when officers from Greater Manchester Fire and Rescue Authority (GMFRA) inspected the premises in July 2011, they found that there was no fire alarm inside the building.

The only escape route from the upper floors was not protected from smoke or the spread of fire.

In addition, the back gate was padlocked, so that anyone trying to escape from a fire at the back of the building would find themselves trapped in a small back yard.

Officers served a prohibition notice preventing Mr Patel from using the second floor and restricting his use of the first floor to storage only, with which he complied.

In mitigation, Mr Patel said he took the matter seriously and had immediately taken remedial action. He had since spent over £32,000 on the premises and had installed a fire alarm system beyond the level required.

“Unfortunately Mr Patel has learned the hard way that as a business you must consider fire safety,” said Peter O’Reilly, director of protection and prevention at GMFRA, who took the prosecution.

“As a result of his ignorance, he now has a criminal record.

“I would urge all small businesses to review their fire risk assessments and if they don’t have one to do it as soon as possible.”

Mr Patel pleaded guilty to four breaches of the Regulatory Reform (Fire Safety) Order 2005 and was fined a total of £1,000. Costs of £1,994 were also awarded against him.

Warning for Leaseholders

December 17, 2012

Leaseholder pleads guilty to 12 fire safety offences

We hear of many cases of breaches of fire safety and these increasingly lead to prosecution and significant fines being issued.

A very recent example was a case in Aldershot, whereby the leaseholder of a shop and house in multiple occupation has had to pay more than £18,000 for 12 offences under the Regulatory Reform (Fire Safety) Order 2005.

Mr Tahir Ahmed pleaded guilty to the offences at Aldershot Magistrates Court on 6 December in relation to the property at Imee’s Audio and Video, Station Road, Aldershot.

The offences included failing to carry out a fire risk assessment, failure to maintain the fire alarm and emergency lighting, failure to provide fire doors, and failure to ensure the means of escape were clear.

Mick Crennell, Area Manager of Hampshire Fire and Rescue Service said:

“We will continue to protect our communities through a robust risk management process that identifies the areas of highest risk and takes necessary steps to ensure their continued safety. Working in partnership with local authorities, we will continue to use the Service’s powers where necessary in order to improve the standards of safety throughout the county and in particular, in areas of high risk such as houses of multiple occupation.”

Merry Christmas!!!

December 7, 2012

The team at Metroline Security would like to wish you a very Merry Christmas and a happy and prosperous New Year…

We look forward to providing you the very best fire and security services throughout 2013!

Latest News from Metroline

November 16, 2012

As always, there is plenty going on at Metroline Security.

Firstly, phase one of the commercial fire alarm installation for The Grand Folkestone has been completed.  This new open-protocol addressable system is comprised of an Advanced 4 loop panel with approximately 200 X95 Apollo smoke and heat detectors and additional wireless Apollo smoke detectors for specific areas.

On Monday, we commence the installation of a replacement fire alarm system at the Civic Centre, on behalf of Ashford Borough Council. We were chosen following a tender process where we were able to demonstrate our suitability for the project, along with the most competitive pricing! This system includes 3 fire panels, around 220 smoke photo optical detectors, 50+ remote indicators and 40+ call points – we are expecting to complete the installation within 2 weeks.

In terms of security systems in Kent, we installed a wireless Texecom Richochet intruder alarm with a number of panels and 10 PIRs to a large home in Canterbury. In addition, IR lamps were trialled on the CCTV system to improve the night-time footage received by the existing camera system.

Also in Canterbury, PAT testing was completed for a large food production facility, with fire alarm and intruder alarm maintenance also carried out at Broome Park. In Canterbury City Centre, Metroline Security were chosen by Pentings Accountants to provide maintenance and monitoring to their intruder alarm.

During half term, we were typically busy maintaining fire alarm and intruder alarm systems in schools and colleges such as Ashford School, Dover College, K College (Ashford, Dover and Folkestone), Folkestone Academy, Brockhill Park and Harvey Grammar School.

Slightly further afield, we installed an intruder alarm for Stables Daycare, in Hildenborough, Tonbridge, as well as completing Paxton access works in Hastings, East Sussex.

Aside from works in Kent and East Sussex, we have also been involved in a couple of small projects in London, although we are trying to resist the lure of the bright lights!

Supporting Junior Football

November 5, 2012

Metroline Security are proud to be supporting the Folkestone Invicta junior under 9s team this season.

The boys can be seen below sporting their kits with the Metroline Security logo:

We wish them every success for the coming season and hope that they enjoy their football.

Busy, busy!

October 25, 2012

It has been a typically busy few weeks for the Metroline Security team, in terms of new clients choosing Metroline, additional fire and security works for existing customers, and ongoing maintenance and servicing of fire alarms, intruder alarms, access control, CCTV and emergency lighting throughout Kent.

We were delighted to be chosen by the Harvey Grammar School, Folkestone, for the maintenance and servicing of their fire alarms and emergency lighting.  We have recently carried out a few smaller projects for the school, and it is pleasing that this has resulted in an ongoing contract.

Slightly further afield in Deal, we were recommended by an existing customer to Bayliss Travel, an executive coach and travel firm.  This resulted in an access control installation of Paxton Net2 to manage access to the building and enhance the security at the site.

Another local school – Brockhill Park in Saltwood, Hythe – have engaged Metroline to replace a number of fire doors at the school as well as installing an additional fire alarm.  As a fire and security specialist, Metroline are able to carry out a range of related services, such as fire door installation and small building works, and we are always pleased to be considered for such projects.

Over in Ashford, we have been busy with fire alarm and intruder alarms installations, some system expansions, and a range of electrical works including replacement lights to Edinburgh Road car park on behalf Ashford Borough Council.

Metroline have also been involved in an EMS wireless fire alarm project across sites in Folkestone and Ashford, as well as electrical and security works in Tenterden.

Finally (!) our fire risk assessor has been busy on a number of sites with a couple of large school fire risk assessments to be completed over the coming weeks.

As always however, we love hearing from new customers so if you have a fire, security or electrical needs (or know someone who has) then don’t forget the Metroline name!

More Accreditations!

September 28, 2012

Metroline Security are pleased to announce that we are now accredited with the Contractors Health and Safety Assessment Scheme (CHAS).

This follows on from our accreditation to Safecontractor and further demonstrates our commitment to the very safest working practices.

Health & Safety for Fire and Security Companies

Our accreditations demonstrates the the procedures and practices we work to when installing and maintaining fire alarms and security systems in Kent meet the most stringent health and safety requirements.

Special Offers for Homeowners…

September 28, 2012

Metroline Security welcome homeowners throughout Kent who are keen to secure their homes with the latest burglar alarm systems.

With a range of fantastic systems available – starting from as little as £349 – it is now cheaper than ever to protect your home, reduce your insurance premiums, and get complete peace of mind.

Alternatively, for those with alarms in place, Metroline Security will save you money on the ongoing maintenance of any system.

For more details on our range of home security alarms, or to find out how much you could save on your ongoing burglar alarm maintenance, contact the team at Metroline on 01303 220330.

Intruder alarms installed and maintained in Folkestone, Ashford, Canterbury, Dover, Hythe, Canterbury & Maidstone.

Metroline Go Green!

September 28, 2012

The team at Metroline Security are committed to minimising our effects on the environment.  To help drive this forward, we are proud to be members of the South East Business Carbon Hub.

The Carbon Hub helps Metroline to:

  • Enhance our green credentials.
  • Reduces costs by removing inefficiencies.
  • Assist in maintaining a legal business.
  • Prepares us for attaining the Carbon Trust Standard, BS 8555 or ISO 14001.

We have so far achieved Blue Level and it is anticipated that the ongoing monitoring and reduction in energy and resource usage will further reduce our carbon footprint.

If any of our customers would like a copy of our Environmental Policy, please contact the office on 01303 220330.

The Grand Hotel

September 11, 2012

After a competitive tender process, Metroline Security were delighted to be awarded the contract for the installation of a fire alarm system and upgraded emergency lighting throughout The Grand, one of Folkestone’s most impressive buildings.

The Grand Folkestone - Fire Alarm Installation

The project has now formally commenced and will be completed by the end of October.  There will be some cabling challenges throughout the building, both in terms of ensuring that cables remain hidden and also the issue of physically cabling what was believed to be the first steel-framed and concrete filled building in the world!

The Grand Fire Alarm & Emergency Lighting

Metroline Press Release

August 31, 2012

Press Release

Top Safety Accreditation for Metroline Security Limited.

Kent-based business Metroline Security has been awarded accreditation from safecontractor for its commitment to achieving excellence in health and safety.

safecontractor is a leading third party accreditation scheme which recognises very high standards in health and safety management amongst UK contractors.

Employing 14 people, Metroline Security is principally involved in the fire and security sectors, specialising in providing cost-effective installation and maintenance services on fire alarms, intruder alarms, access control, CCTV and security systems throughout Folkestone, Canterbury, Ashford, Dover, Maidstone and Kent.

The company’s application for safecontractor accreditation was driven by the need for a uniform standard across the business.

Paul Roberts, director at Metroline Security said, “We are delighted to have obtained safecontractor accreditation.  Over the past few years we have started working with large clients throughout Kent and South-East England.  Our ongoing commitment to health and safety and our safecontractor accreditation will make it easier for larger organisations to choose Metroline Security as their fire and security contractor of choice.”

safecontractor accreditation will enhance the company’s ability to attract new contracts and its commitment to safety will be viewed positively by its insurers when the company liability policy is up for renewal.

safecontractor is applicable to most sectors although it is particularly relevant to food manufacture, property, facilities management, retail and leisure sectors, all of which are big users of contracted services.

John Kinge, technical director of safecontractor said, “Major organisations simply cannot afford to run the risk of employing contractors who are not able to prove that they have sound health and safety policies in place.”

“More companies need to understand the importance of adopting good risk management in the way that Metroline Security has done. The firm’s high standard has set an example which hopefully will be followed by other companies within the sector.

safecontractor plays a vital role in supporting our clients in meeting their compliance needs, whilst working with their contractors as they progress through the accreditation process.”

Under the safecontractor scheme, businesses undergo a vetting process which examines health and safety procedures and their track record for safe practice. Those companies meeting the high standard are included on a database, which is accessible to registered users only via a website.

Client-organisations who sign up to the scheme can access the database, enabling them to vet potential contractors before they even set foot on site. These clients agree that, as users of the scheme, they will engage only those who have received accreditation.

Over one hundred and seventy major nation-wide businesses, from several key sectors, have signed up to use the scheme when selecting contractors for services such as building, cleaning, maintenance, refurbishment or electrical and mechanical work.

- Ends -

For further information contact:

Simon Champneys, Metroline Security Limited

Tel: 01303 220330

Note to editors:

safecontractor is a third party accreditation scheme that assesses health and safety arrangements. Many major clients recognise the scheme and accept the safecontractor certificate as confirmation of competency.

For further information about the safecontractor scheme, contact:

Tammy Meredith


029 2026 6750

What lovely shorts Hythe Town!

August 14, 2012

Metroline Security are pleased to be the official short sponsors for Hythe Town Football Club for the coming season.

Metroline have a long-standing relationship with Hythe Town, having looked after their security systems and intruder alarm for a number of years, as well as undertaking electrical works for them.

Jacqui proudly showing the new Hythe Town shorts – she may need a smaller size

We were only too pleased to strengthen this relationship for the 2012/13 football season and we wish Hythe Town every success for the coming season.

Metroline & the Olympic Torch!

August 10, 2012

Metroline Security were delighted to have the opportunity of being photographed with the Olympic Torch this morning at an event in Folkestone, Kent.

The photo below is of Metroline Security’s director Paul Roberts, proudly holding the torch.  The eagle-eyed amongst you will note that the torch is unlit although this has nothing to do with our fire prevention systems!



New logo

August 2, 2012

We thought it was about time that we updated our logo to better reflect what Metroline do. Whilst the name will be remaining the same, the logo is slightly different.

The question is, can you see what has been changed?

What have we been up to?

July 27, 2012

We are heading into the summer period, traditionally a particularly hectic time, on the back of a very busy couple of months. As usual, our engineers have been busy throughout East Kent and beyond…

We have a good number of clients in Canterbury, and we were delighted to add another to the ranks when the Two Sawyers pub chose Metroline Security to install CCTV and an intruder alarm.

Staying in the Canterbury area, as well as looking after the fire alarm at the lovely Abode Hotel, we have completed significant fire alarm and emergency light upgrades works to Gomez, the large produce company operating from an 8 acre site on the outskirts of Canterbury.

West Malling / East Malling

Slightly further afield, we have a number of customers throughout West Malling, East Malling and up into Sevenoaks. As well as looking after the fire alarms, emergency lighting and door entry systems in residential flats on behalf of managing agents, we also look after the King & Queen public house in East Malling (yes, we a partial to a pub or two!).

Closer to home, we completed a large fire alarm installation at the Ashford School. In addition, we have further fire alarm and emergency light installations planned for August.

As well as general servicing to our regular clients, we have also carried out a number of electrical installations in the Ashford area, as well as emergency lighting works at the Ashford Golf Club.

One of our more recent clients is Tilmanstone Salads, based just outside Dover. We have recently completed a couple of installation projects here – firstly a number of Vesda aspirating smoke detection units were installed and networked.

Additional projects involved the installation of a fire detection system for a state-of-the-art water treatment plant operated by Veolia South East Water.

Metroline service a huge number of domestic burglar alarms in the Hythe area, as well as looking after shops, Smith’s Medical and Hythe Town Council. We also look after Hythe Town Football Club, and recently completed electrical works for a new pitch irrigation system.

Other significant projects involved the fire detection systems at Rye Hospital, Paxton access control works and a number of CCTV installations.

Engineer Required!

June 27, 2012

As part of our continued expansion, we are currently looking for an experienced engineer to join the Metroline team.

This is a permanent and full-time position, serving our commercial and residential clients through Kent (typically Folkestone, Ashford, Canterbury, Dover and Maidstone). As a result, we are ideally looking for someone within a 15 mile radius of Folkestone.

This is an excellent opportunity for an experienced Intruder Alarm, CCTV & Access Control Engineer. In addition, fire alarm experience would be preferable.

Experience and skills required:

• Ideally 5+ years within the Security industry.
• Service, Installation, Repairs and Breakdowns to all security equipment including fire alarms, intruder alarms, CCTV and access control.
• Good written and verbal communication skills.
• Strong customer service skills.
• Ability to work as part of a team.
• Good time-keeping and reliability.

Metroline Security is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details, please call on 01303 220330 or submit your cv to

Feel-good CCTV

June 14, 2012

CCTV cameras, and the surveillance society we live in, often get a bad press. This has been put together by those clever marketing folk at Coca-Cola but we thought it was worth sharing with you, although we can’t see any images from Kent!

Latest News From Metroline

June 1, 2012

Firstly, we would like to remind all customers that we supply and servicefire extinguishers! Therefore, if you would like the peace of mind of having Metroline Security look after your fire extinguisher, contact us today for more information.

In terms of our recent work, over the past few weeks we have been busy with lots of smaller projects which have kept the engineers suitably occupied.

We have had an increasing amount of emergency light and electrical works of late (including periodic electrical inspections). These works include De Bradelei Wharf in Dover, a number of our Ashford clients, and Hythe Football Club.

In terms of fire alarm work, we completed installations to Burger King in Ashford, Tilmanstone Salads near Dover, and Fell Reynold’s Folkestone head office.

Finally, we hope that all of our customers enjoy the Jubilee celebrations!

Metroline Invest in Technology

June 1, 2012

As part of our commitment to improving the service to our clients, working efficiently and keeping our costs as competitve as possible, we have recently upgraded our back-office systems.

This has resulted in our engineers being equipped with upgraded mobile devices which mean that the days of printed paperwork are a thing of the past!

Instead, job sheets are held on the mobile device and completed as required.  Once completed, these are then signed by the customer and sent back to the office, where they are dealt with accordingly.

An added benefit is that our engineers have real-time access to held stock, whether in the vans or in the stores.  Therefore, they can work smarter and quicker, dealing with issues quicker and saving you money!

With these developments, our upgraded systems make it efficient to assign  emergency call outs to the relevant engineer – whether our guys are working in Canterbury, Dover, Ashford, Folkestone or further afield, we will know when a job in complete and what availability they have.

This system will be used for both commercial and domestic clients, whether they have fire alarms, intruder alarms, burglar alarms, access control, CCTV or other systems that we look after.

Industry News: Landlord fined

May 25, 2012

A landlord has to pay more than £15,000 after pleading guilty to fire safety and housing offences.

Raviv Dozetas of Bury New Road, Salford pleaded guilty to five breaches of the Regulatory Reform (Fire Safety) Order 2005 and one offence under the Housing Act 2004 at Bolton magistrates’ court on 18 May.

Housing and fire safety officers visited the four-storey semi-detached house converted into nine flats in Bolton.

A notice was issued prohibiting residents living in the upper floors but fire officers fitted battery operated smoke detectors as a temporary measure so that the residents on the ground-floor flats could remain.

Although there was a fire alarm fitted, the original control panel had been replaced with one that was not compatible and there were missing detectors outside some of the flats.

Residents reported that smoke detectors in their flats had been covered up with blanking caps normally used by builders.

Self-closing devices had been removed from a number of the fire doors and some of the doors were ill-fitting.

In addition emergency lighting was not working and there was no firefighting equipment in the building.

Cassie Williams, prosecuting for Greater Manchester Fire and Rescue Authority, told the court that an aggravating feature of the case was the number of tenants and the fact that when the property was last inspected in February 2012, some work remained outstanding.

Mr Grogan, defending, told the court that Mr Dozetas suffered from Attention Deficit Disorder which caused him difficulty dealing with high pressure situations and he struggled with deadlines.

Mr Dozetas was fined £3,500 for both not carrying out a risk assessment and failing to provide an adequate fire alarm, and £1,000 each for the other offences, with costs of £3,285.75.

He was also fined £1,000 for renting out the property without a licence with Bolton Council costs of £1,000.

Fire & Security Reviews

May 16, 2012

We often find that organisations mistakenly believe that they are locked into maintenance contracts with companies they are unhappy with.  In many cases, these organisations are paying significantly more than they need to for the ongoing servicing and maintenance of their fire alarm, burglar alarms, CCTV or related security systems.

At Metroline Security we don’t believe in tying people down to long-term contracts.  We take a simple view of these things, we would rather have a long-term relationship with a customer based on good service, good value, and trust rather than those based on complex legal agreements!

To reflect this, Metroline Security are always happy to carry out cost and obligation-free site surveys to understand a potential customer’s requirement.  From this, we can provide a cost-effective proposal for the ongoing servicing and maintenance of your fire alarm, intruder alarms, security systems, and ongoing monitoring.

Whether you are a homeowner wanting to cut the cost of your burglar alarm monitoring, or a business with more extensive fire and security requirements, contact us today to arrange for a site survey and see for yourself how friendly and competitively-priced we are!

Lights, camera, action!

May 11, 2012

Over the last few weeks Metroline Security have had quite a number of varied projects and installations to get our teeth into!

In terms of emergency lighting we are in the propose of upgrading and extending the emergency lighting at both Ashford School and also on behalf of Ashford Council.

Emergency Lighting Ashford

Slightly further afield, we also undertook a project to install energy-saving lighting to residential properties in Kings Hill.

We have had a number of CCTV projects recently, including a community project, a DVR upgrade for a commercial site in Hythe, a DVR and camera installation at a Canterbury-based jewellers, and a CCTV system for a new betting shop in Shepway.

Paxton access control system

As always, we have had Paxton Access Control works including the installation of long-range readers for a commercial car park in Hastings and another jewellers in Hythe.

A slightly larger project on behalf of Veolia Water was for the installation of intruder alarms and fire alarms at a number of water treatment plants in East Kent.

Next week we will be attending IFSEC in order to keep abreast of the latest technologies such as Paxton Paxlock system, and the various hybrid intruder alarm systems incorporating MESH technology. We look forward to letting you know what is new!

Metroline Running for Charity

May 3, 2012

Metroline Security are running the Folkestone Coastal 10km at the end of May in order to raise money for Great Ormond Street Hospital.

The Folkestone Coastal 10km is being organised for the very first time and Metroline Security are proud to be sponsoring the event, as well as participating.

Six of the Metroline team will be taking on the 10km run, all hoping to finish in under an hour (depending on the wind!).

All donations are gratefully received and can be made online of offline if you prefer.

Please visit our fundraising page for further details

Security & Locksmith Directory

New Burglar Alarm Packages!!!

April 25, 2012

Metroline Security are pleased to announce a range of cost-effective monthly maintenance plans for home burglar alarms in Kent.

For homeowners with a burglar alarm, Metroline Security’s domestic servicing and maintenance packages offer a flexible range of solutions to meet the individual requirements of our valued domestic customers.

Starting from just £5 per month (ex VAT), these packages allow customers to spread the cost of burglar alarm servicing and offer packages which provide a comprehensive service meaning you will never get an unexpected bill relating to your intruder or burglar alarm!

Burglar Alarm Maintenance Plans

The table above shows the key features of each package – for example our silver package include annual maintenance visits, 24×7 system monitoring, a free takeover and replacement bell-box. For customer who want a the peace of mind of a single monthly payment whatever happens, our platinum service includes the key features of the silver package along with unlimited and inclusive call outs and labour and inclusive replacements parts!

These packages are available to homes with burglar alarms within 25 miles of Metroline Security’s offices – namely Folkestone, Hythe, Ashford, Dover, Deal, Canterbury, New Romney, Dymchurch, Lydd, Tenterden, Charing as well as the numerous villages throughout Shepway and East Kent.

Investment in vehicles

April 20, 2012

Metroline Security recently added 3 new vans to our fleet as part of our vehicle replacement policy. This means that we always have clean and tidy vehicles representing Metroline Security and that these are modern and efficient to minimise our carbon footprint.

Metroline Vehicles Upgrades

You will see these signwritten vans scooting around Folkestone, Hythe, Ashford, Canterbury, Dover, Deal and Maidstone so feel free to give the driver a hoot!!!

Net2 for Maidstone NHS Centre

March 30, 2012

We have recently completed a significant new installation of access control to a medical centre in Maidstone.

Following a competitive tender, Metroline Security were chosen by the West Kent Primary Care Trust to install access control across a toal of 28 doors.

As a result, we installed Paxton Net2 access control across the site and installed and configured the software to ensure a seamless introduction for the client (with staff cards programmed for them).

Installations and projects of this type are very much second nature for Metroline Security and our expertise and unrivalled track-record with them allow us to be extremely competitive.

If you are considering installing or expanding an existing access control system (whether Paxton, BPT, Tensor, Salto, or any other), contact Metroline Security to find out why we are the installer of choice for Kent and the South East.

Ashford Council Access Control

March 15, 2012

Ashford Borough Council, an existing customer of Metroline Security, recently contracted us to extend their access control system to incorporate an additional 14 doors at the Ashford Civic Centre building.

The council were an existing Paxton access control user and already knew the benefits of the system. That said, we installed an additional Net2 Plus door controllers to give the council more security and control over access throughout the Civic Centre building.

As well as an upgrade to Net2 Pro software, which adds a number of key features including Paxton excellent Net2 Anywhere functionality (allowing users to administer and control doors via an iPhone or with any internet-enabled computer), we also installed a number of hands-free interfaces to give key staff enhanced access through specific doors with no need to present their access control cards to the card readers.

Tilmanstone Fire Alarm

February 24, 2012

After a competitive tendering process, we were delighted to be selected by Tilmanstone Salads to upgrade their entire fire detection system at their large site just outside Dover.

When the ongoing costs of maintaining their ADT fire alarm system were considered, Tilmanstone Salads decided to explore the idea of upgrading the equipment in place.

With competitive prices for both the installation and the ongoing maintenance, it was obvious that a system installed and maintained by Metroline Security would pay for itself within 2-3 years.

As a result, a number of Kentec fire alarm panels were installed to cover the large site and the numerous buildings on it. In total, around 250 smoke and heat detectors were replaced, along with nearly 100 analogue and IP rated call points.

In addition to the traditional fire alarm system, we also replaced a number of Vesda units. Vesda units are very early warning aspirating smoke detectors (ASD) which work by air sampling.

VESDA Accreditation

February 16, 2012

As part of our continued commitment to offering a range of quality products and services to our clients, we recently completed the necessary training courses to become a certified Vesda security partner. This allows us to design, install, commission and maintain VESDA systems, including the integration into existing fire detection systems.

VESDA – very early warning aspirating smoke detection (ASD) – is the World’s No. 1 ASD brand. Customers worldwide rely on VESDA when business continuity is imperative, environments are challenging, and time is required to ensure safe and orderly evacuation. VESDA ASD systems also can be equipped with modules to detect hazardous/combustible gases to extend their value beyond smoke detection to include gas detection and environmental monitoring.

Enhanced fire protection with Aspirating Smoke Detection

What is Very Early Warning Smoke Detection?

VESDA very early warning aspirating smoke detection solutions with continuous air sampling provide the earliest possible warning of an impending fire hazard. VESDA ASDs buy the critical time needed to investigate an alarm and initiate an appropriate response to prevent injury, property damage or business disruption. VESDA detectors have multi-level warnings and a wide range of sensitivity that does not degrade or change over time, so even minute levels of smoke can be detected before a fire has time to escalate. In addition, VESDA systems are manufactured using targeted Six Sigma techniques and ISO 9000 standards and have been certified by regulatory bodies worldwide.

For larger commercial environments, Metroline Security can now design, install, commission and maintain VESDA systems to offer enhanced protection.

Hobbs Parker Choose Metroline

January 20, 2012

2012 has certainly started as 2011 ended, with plenty of exciting projects being carried out both for existing and new clients.

A familiar name to many will be Hobbs Parker and the Ashford Cattle Market. Metroline Security were delighted to be chosen to not only upgrade the fire alarm system operating throughout the site, but also to service and maintain the intruder alarm, fire alarm, emergency lighting and CCTV system moving forward along with the BT Redcare GSM alarm monitoring.

The fire alarm upgrade was carried out with minimal fuss and interruption to the business, with much of the work being carried out over the holiday period to minimise the inconvenience. The project included the installation of a couple of Morley repeater panels, approximately 200 smoke and heat detectors, 36 internal call points and 20 waterproof external call points.

Due to the height involved in the cattle market, a specialist cherry picker was required to safely work at height – as you would expect our engineers are all MEWP trained so they can operate such equipment.

The project was completed to Hobbs Parker’s complete satisfaction – both within time and budget – and we look forward to serving them well for many years to come.

Turnstiles & Security Upgrades

January 10, 2012

Just prior to Christmas, we were asked by one of our major clients in Ashford, Kent, to carry out some significant changes to their office layout. These included the building of stud walls, the installation of full-height glass partitions, the installation of two waist-height turnstiles, and the integration of additional Paxton access control sytems into their existing Net2 system.

As a security specialist, the supply and installation of the turnstiles and the additional Paxton access control works are straightforward. However, as we have strong working relationships with a range of local professional companies, we were seamlessly able to project manage the construction of the stud walls and the installation of the glass partitioning. As these necessitated access control and electrical works, project managing the entire range of works actually made life far easier for us, as well as the client.

So, if you have a slightly more complex requirement than a standard installation which involves security or electrical works, feel free to contact us at Metroline Security and we will gladly assist throughout the entire process.

Happy New Year!

January 4, 2012

On behalf of the team at Metroline Security, we would like to wish you all a very Happy New Year.

2012 promises to be a busy year for Metroline, with some exciting projects which we will give more details of in the near future.

In terms of new our clients, we were delighted to be chosen by Sene Valley Golf Club (located between Hythe and Folkestone) to improve their security by upgrading the intruder alarms system. The existing intruder alarm panel was replaced and a total of 30 devices were installed to provide a much greater level of security cover. In addition, the system now benefits from 24/7 monitoring with Police Response in the event of an intrusion.

Metroline Get Hairy!

October 28, 2011

During November each year, Movember is responsible for the sprouting of moustaches on thousands of men’s faces in the UK and around the world. The aim of which is to raise vital funds and awareness for men’s health, specifically prostate cancer and other cancers that affect men.

Metroline Security have proudly gathered a team of brave and dedicated souls, who are putting comfort, hygiene, and amorous liaisons on the line in order to raise awareness and money for this most worthwhile of causes.

To follow the team’s hairy progress, and to pledge your support with a small donation, please click here.

Ansul Fire Suppression Systems

August 1, 2011

Many of our clients may be unaware but Metroline Security can look after your Fire Suppression and sprinkler system maintenance.

We were delighted to be chosen by a couple of Holiday Inn hotels (one in Ashford) to maintain the existing Ansul Fire Suppression systems protecting their kitchens.

Often although the fire alarms are maintained as required, fire suppression and sprinkler systems can be neglected with maintenance visits being missed.  A well-maintained system is vital to protect working kitchens so, if you have such a system in place, contact us today to find out how cost-effective maintenance is.

Speedy Service from Metroline!

July 27, 2011

Obviously having security systems in place is no guarantee that your premises will not be broken into, as Johnsons Recycling recently found out when intruders broke into their offices.

Immediately after forcing entry, the intruders were clearly aware of the burglar alarm as they attempted to destroy it.  However, the response times of the system and the monitoring in place meant that the Police were contacted and attended site quite promptly.

Thanks to the system being in place and functioning correctly, the intruder fled the scene without taking anything.  Unfortunately the intruder alarm panel was beyond repair – however we were able to respond promptly and ensured that a replacement panel was installed and working perfectly by lunchtime the following day!

Welcome to our new clients

July 14, 2011

We would like to welcome a few of our new clients into the fold.

Firstly, we were delighted to be chosen by Viking Recruitment to install fire and security solutions to their head offices in Dover.  The systems included a Haes fire panel, Texecom intruder alarm, Paxton access control and Vista CCTV system including internal and external cameras.  The systems are monitored with Dualcom’s WorldSIM, giving them peace of mind when the offices are unattended.

Another new client with a requirement for a number of systems was Thoroughly Wood of Canterbury.  To protect their premises, we have completed the installation of a Haes fire alarm, intruder alarm, and a CCTV system.

Many thanks to all our new clients and please don’t forget that recommendations are greatly appreciated!

Paxton Training

June 12, 2011

Our engineers and sales team have recently spent a day down at Paxton’s impressive site in Brighton.  With the engineers receiving some ongoing training to discover the latest advancements in the Paxton products, we are ideally positioned to remain one of Paxton’s leading installers.

The time spent at Paxton also allowed us to play with all their new products in their highly impressive showroom.  These included their power over ethernet (PoE) products as well as some very attractive LCD and architectural card readers.

If any customers or potential Paxton users would like to see the products, or indeed visit the Brighton showroom, we would be only too pleased to accompany you.

New Website Launched

May 8, 2011

We decided that it was about time that our website got a bit of a makeover, so we are pleased to finally launch the new and improved version!

Hopefully users of the site will find the information they are looking for easier to find, as we have separated things into Commercial and Domestic sections.

In the fullness of time the site will be added to, with some detailed case studies and project backgrounds added.

As always, feedback is always appreciated and if you would like to see anything added to the site them please do let us know.

Ashford Borough Council

April 27, 2011

We were delighted to be chosen by Ashford Borough Council to look after a number of intruder alarms and fire alarm systems at a number of different locations, including the Civic Centre building itself.

We have previously worked with both Ashford and Swale Borough Councils to install fire detection, intruder alarm and access control solutions, and we are delighted to extend this relationship further by taking over the maintenance of existing systems in a number of properties.

Saga Access Control System

April 25, 2011

As part of the ongoing upgrade of the Saga access control systems to Paxton, we completed the upgrade of the access control system at the Middleburg Square building.

In total, this comprised of 15 Paxton Net2 Classic controllers along with Net2 Plus controllers. In terms of the card readers, these were upgraded to Mifare multi-format card readers which offer increased flexibility of use over the standard Paxton readers.

Number 1 The Leas

April 15, 2011

A project to upgrade the fire detection systems at Number 1 The Leas was completed on behalf of the managing agents of the property.

This upgrade to the 43 flats and communal areas involved the installation of new smoke detectors and sounders was planned following the upgrade to the fire panel we previously completed – this having previously been upgraded (the panel itself being upgraded) to a Haes Fusion system.

Variety is the Spice of Life

March 25, 2011

We have been busy with a number of smaller projects over the past few weeks including:

  • At Kent Auto Panels’ Folkestone branch we installed new intruder and fire detections systems as part of their major expansion and refurbishment. A further project to install a CCTV solution has also been commissioned and will be completed over the coming months.
  • SBE, the mobile phone repairers in Ashford employing over 750 people, extended the fire detection system as part of their continued expansion.
  • Spicers of Hythe, the suppliers of luxury hampers, upgraded their fire alarm panel and smoke detectors at their offices and warehouse.
  • Aside from a wide range of other maintenance and installations works, we also upgraded an intruder alarm on behalf of Ashford School, replacing a faulty intruder alarm panel and sensors.

Happy New Year!

January 29, 2011

The New Year brought no respite for the engineers and after a well-earned break they have been busying themselves on a range of commercial and domestic installations and service visits.

Following the successful installation of fire alarm detection systems at Dover College, we were delighted to be chosen to complete another two installations.

Firstly, we installed a two panel, four loop system comprising of 48 detectors and 10 break glass units.

In addition, we were asked to complete a secondary installation which was made up of two Haes Fusion two loop fire panels, 73 smoke detectors and 15 break glass units.

Moving further afield, we completed the installation and commissioning of a door intercom system for a large site in Aylesbury, Buckinghamshire (for Brakes).

Following on from this work, we have been asked to complete a similar door entry installation with video entry at another site.

Merry Christmas!

December 23, 2010

The run up to Christmas was a particular busy time with plenty of works scheduled and the snow also causing a little disruption.

As ever in the school holidays, we are typically busy servicing fire and intruder alarm systems in schools as colleges including K College (formerly South Kent College), the Folkestone Academy, and the Ashford School.

In terms of CCTV works, we were asked to install a couple of standalone solutions for Saga.

On the Paxton Net2 access control front, we completed an installation to the new Saga building in Hastings and had a smaller project to correct cable faults for a commercial client in Ashford (unfortunately this had not been installed particularly well by a 3rd party).

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