Metroline Security Privacy Policy

Metroline Security Limited believes that protecting your privacy is important when using our website. We have introduced the following privacy policy to explain how we will collect, use and protect your personal information. It also explains how we comply with the GDPR (General Data Protection Regulation) and the DPA (Data Protection Act).

Your Acceptance of these Terms

By using our website, you agree to Metroline Security’s privacy policy. If you do not agree with the terms of this policy either in full or in part, you should cease using this website immediately.

Information Collection

When you visit the Metroline Security website, you do so anonymously.  Metroline Security’s website is located in the United Kingdom and is administered and maintained by Metroline Security. When you access our website, we do log your IP address for administration and information purposes.

Our website may use cookies to allow you access to certain areas within our website. The cookie will not store any personal information you may provide.

We may also use certain performance tracking tools, such as Google Analytics. Through the use of Google Analytics we gather information regarding your behaviour and preferences when using our online platform.

We may ask you voluntarily supply some personal information such as your e-mail address or postal address when you complete an enquiry form. This information will be stored on Metroline Security’s record and will only be used for the purpose that you originally supplied it.

Controlling Your Data

It is often crucial to the provision of our services to you that we hold personal information such as contact details, personal details and technical details relating to the systems we maintain on your behalf.

If you have any questions regarding the way we control your data, or if you would like to discuss restricting the personal data you share with us, please contact us at

Protecting Your Information

Metroline Security Limtied is registered as a Personal Data Controller pursuant to European Union law, under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.

We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to measures regarding the security of our electronic systems and databases, as well as physical and fire security safeguards to protect the locations where electronic information is held. The systems in place are aimed at maximising the integrity and security of the personal information that we collect and store. Unfortunately, even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation, breach or danger to our security systems breach, then we will attempt to notify you electronically and, if deemed necessary, by other means, so that timely and appropriate protective steps can be taken.

Your personal data safety is of utmost importance to us. We review and strive to improve our security measures on a regular basis.

If we detect a breach of our security measures, which has the potential of harming you as individual we will notify you without undue delay.

Data Security

Metroline Security is fully committed to data security and have put in place physical, electronic and managerial procedures to safeguard and secure the information you provide to Metroline Security online.

Whilst we endeavour to protect your personal information, we cannot ensure the security of the information you transmit to us. It is therefore your responsibility to take steps to protect your personal data whilst on the Internet, which may include changing your passwords often and making sure you are using a secure browser.

Financial Information

We accept payments with all major credit and debit card providers, such as VISA, Mastercard and others. All payment card transactions made through our payment gateway are processed using a secure card machine ensuring full encryption and security. We do not record any details nor do we hold any card details electronically.

Updating Your Personal Information

We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.

We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

Changes and Reviewing Information

If you would like to review, change or delete personal data we have collected from you or you had submitted or permanently delete your account, please contact us by email or call 01303 220330.


You may at any time review or change the personal information we maintain about you by contacting Metroline Security. Upon your request, we will delete your contact information and personal data from our active databases, informing you first if this has any implications for the Services provided to you.

This Privacy Policy is effective until terminated by either party. If you no longer agree to be bound by this Privacy Policy, you must cease the use of the Metroline Security website. If you are dissatisfied with Metroline Security, its’ content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the website.

Children’s Privacy

Metroline Security does not knowingly collect personal information from those under the age of 18. If we learn that we have personal information on a child under the age of 16, we will delete that information from our servers.

Changes to the Privacy Policy

Metroline Security reserves the right to change, add or delete terms of this policy at any time. You are advised to visit the Metroline Security’s website on a regular basis to obtain notice of such changes.

Contacting Metroline Security

If you do not believe that Metroline Security adheres to this Privacy Policy, to submit a query, or to raise a complaint regarding the website or Metroline Security’s services, please contact


Metroline Security Website Terms & Conditions

Metroline Security provides access to and the use of this website subject to the following Terms and Conditions.

Terms of Use and Copyrights

All website design, names, images, text, graphics, logo and the arrangement thereof are owned by or licensed to Metroline Security or otherwise used by Metroline Security as permitted by applicable law. Nothing contained herein shall be construed as conferring by implication, or otherwise on you any licence or right to any such matters.

By using Metroline Security’s website, you agree that you will not copy, store in any medium (including in any other website, but except for short term caching of webpages on your local computer), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of Metroline Security website without the prior written permission of Metroline Security or in accordance with the Copyright, Designs and Patents Act 1988. The material contained in Metroline Security’s website must not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of Metroline Security.

You agree when using Metroline Security’s website not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose. You may only use this website for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive material within this site.

Metroline Security is providing this website and its contents on an “AS IS” and an “IS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will Metroline Security be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from or in connection with the use of our website or loss of use or data or profits suffered by you, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Whilst Metroline Security will try to ensure that the standard of this website remains high, we do not warrant that the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the information.

If there is a conflict between these Terms and Conditions and rules and/or specific terms of use appearing on this site relating to specific material then the latter shall prevail.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales are to have exclusive jurisdiction to settle any disputes arising out of or in connection with the use of this website.